We have all called customer support lines and have heard the caveat that our calls may be recorded for “quality monitoring.”  Sometimes it’s reminded us to be a little more selective with the words we use to describe our joys at being inconvenienced. Most of the time the admonition is ignored as we immediately push our case down the throat of some poor lowly paid call center worker, who may or may not be somewhere else in the world, reading from a script and not having a clue about the reason why we’re calling and how it absolutely positively has to be solved right now. [Read more...]