Incubation Week is a Hot Place to Be

Microsoft Dynamics CRM Incubation Week

Last month in “Hatching Success with Microsoft Dynamics CRM,” the Marketing Consigliere blogged about Microsoft Incubation Week and encouraged startup companies to take advantage of the program.

This week, the Marketing Consigliere was honored to be a guest of Sanjay Jain, ISV Architect Evangelist, and Dave Drach, Managing Director of the Emerging Business Team for Microsoft.  As an observer for part of the day, it was very interesting to meet some of the companies participating and listen to a mid-day guest speaker.  This was not your typical Washington, DC area startup event, full of VCs and entrepreneurs, and packed with the usual cast of supporters; rather it was a very exclusive program for a handful of companies that made it past Microsoft’s screening.  This is a national event and there were companies from outside the region.

Dan Blake at Microsoft Incubation Week

Dan Blake of CourseMax told the class of entrepreneurs about his community of continuing professional education service providers and the decisions he had to make regarding its architecture and the path of software development.  While the story of this company is still evolving, Dan underscored the benefits he derived from working in collaboration with Microsoft Dynamics CRM.

Some of the other noteworthy participants in this event for B2B startups were:

Nathan Haywood, VP of Technology for Channel Blade, a provider of online marketing, lead management and sales education solutions that drive customers and sales for thousands of manufacturers and dealers in the marine, RV and powersports industries;

Lon Orenstein, Owner of pinpointtools, which is developing an analytics tool that intelligently measures and analyzes revisions to Microsoft documents;

And a gentleman (Chris Hopkinson?)  from DubMeNow, which was blogged about in “Two Better Mousetraps?” earlier this month.  Since DubMeNow wants users to not use business cards and instead text or email their contact information to another person’s address book via a mobile phone, he didn’t have a business card to give out.    So the Marketing Consigliere feigns old age and can’t remember the gentleman’s name because since DubMeNow hasn’t launched its capability on Windows Mobile yet, he could not benefit from the DubMeNow service.

In “Two Better Mousetraps,” the Marketing Consigliere, a technology enthusiast himself, blogged about the need to keep old fashioned business cards.  And today he found another reason (besides his failing memory) to keep using business cards, and it came from Sanjay’s, which had Braille embossed upon it.  Once again, first impressions count, no pun intended; a visually impaired person immediately can benefit from this when they’re not anywhere in the vicinity of a special braille printer.

Sanjay Jain's Business Card

However, DubMeNow’s integration with Microsoft Dynamics CRM and other customer relationship management platforms is a very smart move that makes absolute business sense.  So maybe it pays to have both the old way and new way.  After all, techies like redundancy, don’t they?

The Marketing Consigliere would like to thank Sanjay and Microsoft for allowing him to sit in on Incubation Week and admires their accomodation for the visually impaired on a simple thing like a business card.  If invited back, he would definitely come to Incubation Week again and urges ambitious software startups to consider this great program.

Doing a 180 on Mingle360

Mingle360

In “Two Better Mousetraps,” the Marketing Consigliere blogged about his preference for one professional-to-professional communication technology over another.  He thought DubMeNow offered a less cumbersome way to electronically transfer information between networkers than Mingle360.  Living in the Washington, DC area, it was interesting to blog about the two companies.

Now the Marketing Consigliere would like to exercise his prerogative to correct a misperception he had about Mingle360.  You see, the messaging on the website at first impression talks to the consumer/enduser:

Start connecting to people in a safe and easy way!”

Meet | Click | Connect

Pre-order Your Minglestick Today!

Not to mention the mascot “MingleMan,” this site had all the trappings of a professional B2C site looking for viral product adoption.   However, yesterday evening at a networking event, the Marketing Consigliere had the pleasure of speaking with Bradley Blinn, Vice President of Sales & Marketing for Mingle360, who graciuosly clarified what the company and product were all about.

The MingleStick , a component of the Mingle360 service, is not meant to be a gadget for sale to individuals.  It is a self-liquidating premium targeted to event and conference managers who can emblazon their or a sponsor’s logo on it, and then give it away to attendees for their use.  At the event, end users can exchange “codes” via the devices which can later be used plugged into USB ports on computers to obtain contact information, specific literature and other content warehoused at the Mingle360 site.

The implications of this are great in that attendees do not have to be weighted down as much with hardcopy collateral as they work the aisles and crowds.  It also means that unlike the BuyerConnect service from CompuSystems , which I blogged about earlier this year in “FOSE Followup Folly,” there is the possibility for a higher level of information immediately available to the customer whose behavior can be measured.

It will be very interesting to see how well this concept is accepted by the B2B crowd.  The Marketing Consigliere appreciates the patience and professionalism of Mingle360 and regrets the misunderstanding from his previous blog.

Il Sottovoce – The Whisper – XIII

The Marketing Consigliere

Chi si contenta gode

A contented mind is a perpetual feast.

Marketing Still Stuck in a Silo

Silo

Marketing Tech Use Lags,” by BtoB Magazine contributing editor Richard Karpinski reports that IDC‘s CMO Advisory Practice is issuing a study that finds inadequate technology planning and investment in marketing departments.

IDC Research Vice President Michael Gerard has indicated that for marketers, planning is not a continuous process but an isolated event; however, it should indeed be continuous.  With less than 2% of a marketing budget being invested in marketing applications, many marketers with under $1B in revenue (77%) “either used Microsoft Excel or had no technology planning tool at all.”   Forty percent of companies with over $3B in revenue  only use Excel.  And planning gets squeezed into the last minute because Marketing is fighting so many other fires.

When the Marketing Consigliere says “ERP!” it doesn’t mean he’s having indigestion from too much eggplant parmigiana.  While there are many wonderful SaaS based tools that marketers can adopt quickly to help them in their daily tasks, the overall health of the firm depends on their ability in a leadership capacity to coordinate their overall IT needs with other departments in the organization.

This is a network-centric marketing world and Marketing departments cannot afford to keep themselves shut in a decaying silo. Some people get confused when the Marketing Consigliere conjures up the military acronym C4ISR to describe how to see marketing technology, but he is sticking to his guns (no pun intended).  He is after all, a “War” Consigliere also.  And Marketing is war. Capitalism is a like bloody battlefield with carcasses all over the field and your enemies are direct competitors and substitutes for your products and services.

In this war and in these new times, the organization with the better ability to gather, analyze, share, and act upon data will “win,” just like in the military. C4ISR Marketing is the way to go and planning outside your silo with other departments is key to this transformation.  In 2009, this blog will be talking more about Marketing Resource Management (MRM) and Enterprise Marketing Management (EMM) applications, but these are more marketing operations oriented and not part of the “front end” that IDC is talking about.   So get planning – before your organization is one of the carcasses on the battlefield.

Portability – More than Meets the Eye

In a blog last month entitled “Social Networking : For the Doubting Thomas,” the Marketing Consigliere advised readers to heed the ubiquity of consumer-focused social networking sites like Facebook.  An excellent addition to the discussion is seen in the slides called “Portable Social Graphs – Imagining their Potential” put together recently by Jesse Pickard, May Shi, and Malcolm Ong of Avenue A | Razorfish, and Jesse Stay and Daniel Stern.  Take the time to read each of these slides… they really spell out the promise of social networks for marketers.

Obviously the B2C implications of this are staggering.  But what about B2B?  Can the data mining and predictive analysis  advantages of social networking be extrapolated into the B2B space?  While certain procurement, partnering and acquistion activities of organizations should correctly remain confidential, can’t B2B professionals use social networking tools to make better decisions, relying on their peers for information?  Perhaps professional membership associations could help foster these platforms and provide more value to their constituency.

The Marketing Consigliere would like to to thank Jeremiah Owyang of Forrester Research for making him aware of these great slides through his blog Web Strategy.  He is also also grateful to Jeremiah for inspring him to blog on his own when he mentioned the Marketing Consigliere in his blog in 2007.

When Bad Things Happen to Good Salespeople

Whack Me

The Marketing Consigliere has had to “whack” decent salespeople for business reasons.  He recently led a discussion in LinkedIn regarding valid reasons for terminating salespeople who were actually hitting their numbers.

Kevin Dunal, President of Oculus Info Inc. presents a valid ROI argument for optimizing your sales team.

“…I have seen this happen which in my mind is justifiable, is the case of redeploying head count to a larger market that will leverage larger revenue streams in the long term.  An example of this is pulling a sole rep out of a smaller market or country to add additional headcount into a thriving territory that can drive a significantly larger quota. The optics on the market you pulled the person from are bad “hey Joe was doing a great job of opening up his region and killing the $850k quota.”  But you might be able to put a new corporate account rep into a different vertical and grow a $14m account or territory.  Other reasons are moving to an inside rep model which sometimes can be more cost effective and have higher customer service levels.”

Mathew Lodge, Senior Director of Product Marketing at Symantec, had this to say (and spoken as a true product professional):

“If you have a sales overlay and your cost of sale is too high, and if you believe the product(s) being sold no longer need an overlay… you can cut the overlay sales team to meet expense reduction targets. But you better be right about the product lifecycle and the core sales team’s ability to sell it.”

Thanks to Kevin and Mathew for showing there are rational justifications when you have to.  Leadership is not an easy yoke ot bear; but net-centric marketing tools such as CRM applications can give executives the data they need to justify these not-too-pleasant decisions.