10 Predictions for 2009

Prediction 1: Robert Scoble will become marginalized as a new “Twitterer to follow” emerges that is less condescending and opinionated.

William ShatnerThe Marketing Consigliere actually likes Scoble, has met him twice, but understands that like all “celebrities,” a new one will probably come along that the huddled marketing masses will want to anoint as their new savior.  He will never be relegated as the “Lindsay Lohan” of the social network scene, but rather more as a William Shatner-like figure.

Ok, that got the blogosphere’s attention. Now for the Marketing Consigliere’s real predictions:

Prediction 2: More brands will use Twitter and some people will tolerate push communication.

Just as the original commercial Internet “pioneers” were eclipsed by corporate suits in regard to the continued development and exploitation of the Internet, brands will become a more dominant player in this tool. While the Innovators and Early Adopters who embraced Twitter may feel their “find” has been violated, this is just another stage in the product life cycle as the Early Majority and Late Majority get on board.  Many of these later adopters will be complacent with one-way messaging, just as they have been while using other media.

Prediction 3More B2B companies will embrace microblogging for their direct customers.

Like in Prediction 2, see more corporate activity in social networking, specifically in communicating by B2B in addtion to B2C.  As B2B buyers become less reluctant to use “consumer” apps in their daily work routine, they will accept this relatively new form of blogging as the primary means of communication with their vendors.

Prediction 4: More local and state legislatures will pass “anti-sms and cell phone use while driving” bills.

Talking on Cell Phone While DrivingThe Marketing Consigliere has personally been at risk due to the muttonheads out there who refuse to use headsets or keep both hands on the wheel of their 2 ton gas-guzzling SUVs.  He sincerely hopes that this safety issue will be recognized by government leaders.  Currently only a handful of states have enacted laws.  We can still communicate on the go without endangering the life and property of others, but it will take the law to influence this foolish behavior.

Prediction 5: Broadband companies will increase competition by offering more local marketing services for small businesses.

As print newspapers and yellow pages hemorrage money, broadband companies will recognize that to keep SMBs hooked up to their copper, cable or fiber, they will have to provide assistance to drive traffic to the customer.  Just like a shopping mall markets itself to drive traffic to its doors and helps its tenants, telecommunications service providers will have to assist its “tenants” by driving visitors to the small and medium size businesses that use their connectivity or hosting services.  This especially will affect the local search (SEO/SEM)  and campaign management of SMBs.

Prediction 6: Businesses will continue to gravitate towards opensource CMS.

DrupalWith more stakeholders involved in collaborative use of internal and external enterprise content, there will have to be easier ways to administer and control the use of the content.  Companies will be looking at solutions such as Acquia supported Drupal that allow them to quickly get up sites for relevant users.

Prediction 7: The Federal Government will take more of a leadership role in developing web based technologies.

Yes, the Feds have always been behind some of  the greatest technologies enjoyed by the private sector.  Look forward to seeing more emphasis by the Obama Administration on the development of applications that bring more efficiency to the organization, including the tech transfer of C4ISR tools from the military/intelligence sphere into the commercial sphere.

Prediction 8: There will be a major IT security breach of a Fortune 500 company and/or a significant cyber attack on a major social network.

The Marketing Consigliere risks being a Cassandra and makes the above prediction.  We are accustomed to hearing about laptops gone missing, customer lists being compromised and other events that make the news.  However, there are negative, malicious forces which will eventually find a vulnerability in a significant corporate place or social network that takes us all by surprise – remember, corporate resources are thin and that includes in the IT department, so redundancy will count.  So will the ability of net-centric marketers, especially public relations professionals, to communicate the truth to mitigate distrust and damage to their brand.

Prediction 9: Net-Centric Innovation will increase despite the macroeconomic situation.

Thomas Alva EdisonMost VCs and investment bankers aren’t any smarter than the rest of us.  For the most part they have to manage their risk the way they can to minimize the wrath of their investors.  So while many people decry the lack of investment out there, entrepreneurship will play a tremendous role in keeping innovation going.  A confident entrepreneur who can exhibit the leadership to get people to help execute his or her visoin will make a huge difference.  Luckily, across the globe, there will be a critical number of these hearty individuals to help keep enthusiasm at a high level.

Prediction 10: Despite controversy, marketers will try more forms of analytics – behavioral, video, voice, text, etc.

As more people depend on mobile computing for their daily lives, it will behoove marketers to test tools that help them better gather, store, analyze, share, and act upon data to drive revenue.  Despite the cry from civil libertarians, the Marketing Consigliere is certain that the data derived from a person’s online actions, their physical behavior in a retail surveillance environment, what they type, event their tone and speed of speech, can and will be used in positive ways that can benefit them by marketers.  It will take a lot of time and investment to execute this effectively, however.

ChampagneThank you for being part of the Marketing Consigliere’s far-flung audience; he plans to continue blogging about network-centric marketing and will endeavor to post relevant, thought-provoking content for marketing professionals and business executives.   May you and your organization have  successful, net-centric marketing in 2009!

B2B Twitterer of the Year

B2B Twitterer of the Year

The Marketing Consigliere saw that there was too much ado about Robert Scoble asking people to suggest a “Twitterer of the Year,” and came up with his own idea.  He Googled “B2B Twitterer of the Year” and nothing came up, so he felt obliged to take the initiative to honor a business-to-business company that had shown leadership in use of Twitter.

Earlier this month, Paul Dunay did a great job today assembling a list of brands that tweet in his Buzz Marketing blog, but he missed the one that the Marketing Consigliere has selected.  So have many of the “leaders” of the social networking, blogging, and micro-blogging world.  Have they been interviewed by Scoble?  No.  Covered by TechCrunch?  Of course not.  Blogged about by Jeremiah Owyang?  No.  Mentioned by Guy Kawasaki?  No.

Why did so many people miss out on this company.  Is it “sexy?”  No.  Do they have a silly name consisting of a color and a noun (i.e., OrangeMagnet) or an “invented” 2.0 name (i.e., Kwibango)?  No.   A Web-based product or service? No.  They don’t tweet every day.  They don’t follow many Twitterers, and they don’t have many followers.  So who could this company be and who is the Marketing Consigliere that he can pronounce this?  Well, first the honoree.

United Linen and Uniform Services

United Linen & Uniform Services of Bartlesville, Oklahoma is a 72-year old family run business with 120 employees and 20 more across Oklahoma, Kansas, and Arkansas.  The company cleans 15 million pounds of laundry every year, from uniforms to napkins and welcome mats.  You can follow them @UnitedLinen.  They also have a blog and a Facebook fan page.

They were chosen as “B2B Twitterer of the Year” because it is not a popularity contest.  It’s a recognition of a company that has seized a concept and applied it to their world.  It’s not about being the “bon vivant” of the digital crowd, it’s about trying new things to grow a business and foster dialog with customers.

The technologies that the Marketing Consigliere passionately blogs about are not only for those firms in Boston, Austin, New York, Washington, DC, Seattle, and the Bay Area with a young employee base; they are for anyone that wants to better gather, store, analyze, share, and act upon marketing data.  That includes companies that do what others consider to be mundane.  Like cleaning laundry.

So who does the Marketing Consigliere think he is that he can proclaim a B2B Twitterer of the Year and steal some of the thunder from the popular boys?  This award has nothing to do with the number of followers or the “coolness” of your product or facility. He just thinks he’s a nice Italian boy who happens to like to sit in Italian restaurants with clean tablecloths and napkins, for one thing.  And he likes to see net-centric marketing technology used by all, including SMBs in the heartland, not just those who live in the “bleeding edge” space.  Giving an award like this to a tech company is like letting someone hit a home run from third base…. And besides, no one else took the initative, so the “die is cast.”

Congratulations to United Linen & Uniform Services of Bartlesville, Oklahoma for being the 2008 B2B Twitterer of the Year!  And thanks to Scott Townsend, United Linen’s Marketing Director, for helping his company become more network-centric!