Damn the Torpedoes, Full Web 2.0 Ahead

The United States Navy has announced its approval to use certain Web 2.0 techniques to facilitate its collaborative and communication efforts.   Robert Carey, the Navy’s CIO, issued a memo entitled “Web 2.0: Utilizing New Web Tools” on October 20th, 2008.

US Navy
As The Marketing Consigliere has been blogging that businesses need to take the military concept of C4ISR to improve its sales and marketing success, here we have the military taking the business/social concept of Web 2.0 to improve its warfighting success.  Of course, the Navy’s use of Web 2.0 will be in an intensely secure environment.

But once again, take a sentence from Carey’s last paragraph in the memo:

“Web 2.0 tools can significantly improve warfighter communication and effectiveness through a suite of web-based tools that are robust and resistant to compromise.”

Just replace the word “warfighter” with either “salesperson” or “marketer.”

Is your organization leveraging Web 2.0 yet?  There are still a lot of laggards out there…

There’s No "I" in Social Media!

OK, there are actually two “i”s in “Social Media,” but The Marketing Consigliere’s point is based on the real popular phrase he lifted this blog’s title from: “There’s no “I” in “Team.” Social media obviously implies groups of individuals communicating or collaborating. And in a Marketing group, there’s no difference. Leadership must learn that Social Media, in order to be successful, must be a team effort.

This week, Advertising Age asked “Does Your Company Need a Chief Blogger?” Beth Snyder Bulik interviewed three leading Social Media experts, one of whom The Marketing Consigliere has the privilege to know.  Geoff Livingston of Livingston Communications and the Buzz Bin blog had solid insight about “looking before you leap” into Social Media. You need to read this.

The previous week, Paul Gillin of Gillin Communications, who he doesn’t know, wrote “Are Social Media Jobs Just a Dodge?” in BtoB Magazine.  He could not agree with Paul more, especially on this one quote near the end of the article: “In short, every communication coming out of a company in the future will need to be aligned with a mechanism for seeking out and accomodating customer feedback.” THAT is C4ISR Marketing!  He will take this quote and run with it.

Social Media, “Web 2.0,” and “blogging” are not one-off “experiments” that can be assigned to and funded for one particular person only to be pulled if that person stumbles while finding their way. Organizations need to really invest in these new tools and include the enterprise in determining objectives and how to implement, share the burdens and reap the rewards of this aspect of Net-Centric Marketing .