Cooper Pooped on RFID?

About a year and a half ago, Mini Cooper instituted an interesting promotional campaign using RFID technology.  Cooper owners were given RFID-enabled key fobs which interacted with special billboards in EZPass regions.   When the driver approached the billboard in his or her Mini, a talking car would appear, along with the person’s name who registered the key fob.

Mini

So now the question must be asked, why isn’t there more marketing like this?  Did Mini Cooper not extract any value from this – did customers complain, did the car company not see any ROI besides publicity, was no other data gathered that could enhance demographic or behavioral targeting of messages?

Where is the promise of location based advertising – How far a leap is it from here?  Would Mini Cooper do this again?  It has to have more value than merely as a public relations stunt… Is there anyone else that is engaged in promotions utilizing RFID technology?

EmSense – Common Sense or Nonsense?

EmSense Glasses

This is a headset which is being developed by EmSense, a Monterey, California based company that is pioneering physiological neuro-scientific sensing for business decision making. Their patent-pending device has embedded sensors that combine EEG technology used to measure brain-wave activity and other biometrics like eye motion, breathing, cardio activity, body temperature in an individual viewer. Another company, Sands Research, also is helping firms conduct market research by measuring physiological data. [Read more...]

Media Rules!

Media Rules! - Mastering Today’s Technology to Connect With and Keep Your AudienceThe Marketing Consigliere recently attended a luncheon hosted by the DC Ad Club.  The two speakers, Brian Reich and Dan Solomon, were presenting their new book, Media Rules! – Mastering Today’s Technology to Connect With and Keep Your Audience. He bought the book, had the authors autograph inside the cover, and proceeded to read it. Here are his thoughts:

The byline “Mastering Today’s Technology…” raised his hopes but it is not the technical book he was expecting. However, it’s a good book and here’s why: In a world of fast-paced events and innovations making the press everyday, there are still technology-illiterate people in leadership positions in business. You can call them “Luddites,” “Technology Leave-Behinds” or something else that can crack a smile on any digerati, but the ugly truth is that there are more of them than most net-centric marketing professionals want to admit.

Therefore, many of these decision makers need hand holding, and Mssrs. Reich and Solomon have done just that.  The Marketing Consigliere doubts that the appropriate audience for this book is reading this blog, but those who do read this blog should buy the book and anonymously leave it on the desk of one of those Web 2.0-challenged bosses.

As for reading it yourself, you’re free to do so; but his caveat is that it does not to any extent truly cover Net-Centric marketing and all the wonderful things he likes to blog about like predictive analysis, site optimization, web analytics, EMM, MRM, and all the other tools that would actually help “Media” to “Rule.”

The most disappointing thing to him was that Chapter 17, “Be Measurable,” was only four pages long. Measuring is what marketing should be all about.  He read the chapter in no time and at the end it said, “With that, we invite you to log on to www.themediarules.com and read the remainder of this chapter and join us for a conversation about media rules!”

He went – there was no “remainder” of the chapter and nothing to join save for a .gif of the book cover linking to an email prompt to contact Dan Solomon. Dan, The Marketing Consigliere hopes you will quickly remedy this and create a site that allows you to gather, store, analyze, share, and act upon data that can grow your business and sell more books.

The Apple of My "I" (As in C4"I"SR)

U.S. Patent Application #20070291710 by Apple Inc. basically is a device that can track where a customer makes purchases, and what was purchased. With this information, loyalty programs can be enhanced for regular customers who may buy certain categories of goods habitually.

Orders could be placed on particular meals, such as a favorite pizza, and the customer could be notified when seating is ready or the pizza is ready for take out.  An apparel retailer could IM or even automatically phone a patron with a synthesized voice recording when a new rack of fashion in that patron’s size has been added to the floor.

Apple, Inc. Logo

This capability puts Apple squarely in the arena as a C4ISR Marketing player and positions them to perhaps take advantage of revenue streams they did not have before.I’ve always admired Apple products – my first laptop was a PowerBook. Now the intelligence the Marketing professionals can gather could be dramatically augmented by this system. Certainly EMM, Data Mining, Predictive Analysis and B2C practices will gain more of a following.

The public relations risk due to the forseeable protest of privacy advocates will be drowned out by the consumers who “get” the benefits of convenience and personalization that will come out of Apple’s pragmatic direction. Let’s hope the US Patent & Trademark Office‘s overworked staff gets this through the clutter.

Do Not Resuscitate Do Not Track

Federal Trade Commission LogoThis is a topic I’ve needed some time to digest mentally before I stuck my proverbial virtual foot in my virtual mouth.

I remember a few weeks ago reading about the FTC hearings on the “Do Not Track” requests coming from some consumer groups. Instantly I thought that the whole behavioral targeting engine would come to a screeching halt. My C4ISR Marketing common sense told me that “”Do Not Track” should be derailed. The Internet and the computing power behind it are inevitably evolving and this process of evolution will result in a higher level of intelligence – especially business intelligence in how we gather, process, extrapolate and act on data. Someday we will look upon our current behavioral targeting as “primitive,” but for now it’s all we have to try to deliver more relevant advertising and other information to an online visitor.

This kind of tracking will become increasingly critical for CRM and data mining, which can bring better economies and products to consumers in the long run. Net-Centric Marketing demands the symbiotic relationship of buyer and seller – the buyer gives information and money, and the seller gives what the buyer wants. If the seller does not have what the buyer wants, the buyer gives the seller more information or the buyer finds another seller who can deliver.

The buyer gives the seller more information by either verbal or written communication, or better yet with his or her actions (which I have been told speak louder than words). Actions tell things that words don’t, and marketers know this. Web analytics tell of certain behaviors that help marketers optimize websites to improve traffic. Behaviors can tell public relations people how their company measures up in many ways.

Kudos to the Interactive Advertising Bureau for taking the right stand against “Do Not Track.” The Marketing Consigliere hopes that they don’t get drowned out by the wailing and gnashing teeth of the so-called “privacy” advocates. Groups like the Electronic Frontier Foundation, which he has known about and even admired for years, seem to be getting shrill in their old age. With the emergence of C4ISR Marketing technologies, he is willing to bet that more people will want to be catered to regarding advertising – they’ll want products more in line with their desires, lifestyles, and behaviors. They won’t want to be mass marketed to like so many of us have been in the past.

Even in light of the privacy faux pas and ado surrounding Facebook, if the Electronic Frontier Foundation wants to truly protect privacy, it should be doing more to help keep both consumers and companies safe from the real threats out there like organized crime and others who try to steal identities, commandeer processing power of privately-owned computers, and use fraud to trick people out of their freedoms and money.

Why the Writers’ Strike Could Fail

While we have a classic case of challenging those who control the “means of production,” there is something new that the Writers Guild of America should worry about. This is a test of Network-Centric Marketing – of the “wisdom of crowds,” of social networking, and of public relations and brand management.

CSI:NY is already on Second Life, inviting viewers to “act” in its virtual episode. While the basic script guidelines have already been created, here is a chance for improvisation and collaboration by participants.

CSI:NY in Second Life

Today producers of television shows have an advantage – This is not like a strike from the 30s, 40s, or 50s. We’re talking about creative content, and the picket line is irrelevant in the networked world. Additionally, the “scabs” who can step in and help create content can come from the pool of millions of loyal viewers, many of which (but certainly not most) can probably create storylines just as well as most of the 12,000 members of the Writers Guild of America.

We’ve already had advertisers allow customers to create advertisements, as illustrated by the famous Doritos “Crash the Super Bowl” commercial during Superbowl XLI.

The data gathered from loyal fans can be used to make great content, and to attract more advertisers who don’t mind that a picket line has been “crossed.” This conflict can actually strengthen the brand and the producers can win the PR battle by recruiting viewer/scabs that participate in the networked world.