Do Not Resuscitate Do Not Track, Part II

Since the latest blog in The Marketing Consigliere this week on proposed Behavioral Advertising regulation, the Federal Trade Commision has issued “Online Behavioral Advertising – Moving the Discussion Forward to Possible Self-Regulatory Principles,” a 7-page proposal of voluntary guidelines with which businesses can regulate themselves.

Online Behavioral Advertising - Moving the Discussion Forward to Possible Self-Regulatory Principles

After reading the document, The Marketing Consigliere is satisfied that the FTC not responded in a knee-jerk reaction to the shrill, lone voices of those that do not fully appreciate the far-reaching benefits of Net-Centric Marketing.  However, the Marketing and Advertising worlds should not rejoice yet – the “proposed principles” put forth in the document are broad enough to probably get a lot of nods of agreement, but are still quite a stretch when it comes to execution.

The of proposition of voluntary, self-regulatory actions is good and in line with the free market concept, and “Reasonable Security” should have no argument but “Limited Data Retention” for consumer data flies in the face of data mining and business intelligence, which demand terabytes of data over long periods of time to detect consumer trends.

Regarding “Affirmative Express Consent for Material Changes to Existing Privacy Promises,” there is an unusual logistical burden for a C4ISR Marketer to let every past visitor know that the lawyers have once again tinkered with the website’s language.

Also, regarding “Affirmative Express Consent to (or Prohibition Against) Using Sensitive Data for Behavioral Advertising,” to whose standard of “sensitive” must the Marketer adhere? How does one determine which customers are more apt to regard certain data points as more sensitive than others?

On the other hand, as a believer in technology, the business rules and logic can be implemented to be customized in the long run – it would be a tedious task and a big headache for Marketers until some best practices were to arise and be shared.

Let’s see how industry responds to this…

Do Not Resuscitate Do Not Track

Federal Trade Commission LogoThis is a topic I’ve needed some time to digest mentally before I stuck my proverbial virtual foot in my virtual mouth.

I remember a few weeks ago reading about the FTC hearings on the “Do Not Track” requests coming from some consumer groups. Instantly I thought that the whole behavioral targeting engine would come to a screeching halt. My C4ISR Marketing common sense told me “that Do Not Track” should be derailed. The Internet and the computing power behind it are inevitably evolving and this process of evolution will result in a higher level of intelligence – especially business intelligence in how we gather, process, extrapolate and act on data. Someday we will look upon our current behavioral targeting as “primitive,” but for now it’s all we have to try to deliver more relevant advertising and other information to an online visitor.

This kind of tracking will become increasingly critical for CRM and data mining, which can bring better economies and products to consumers in the long run. Net-Centric Marketing demands the symbiotic relationship of buyer and seller – the buyer gives information and money, and the seller gives what the buyer wants. If the seller does not have what the buyer wants, the buyer gives the seller more information or the buyer finds another seller who can deliver.

The buyer gives the seller more information by either verbal or written communication, or better yet with his or her actions (which I have been told speak louder than words). Actions tell things that words don’t, and marketers know this. Web analytics tell of certain behaviors that help marketers optimize websites to improve traffic. Behaviors can tell public relations people how their company measures up in many ways.

Kudos to the Interactive Advertising Bureau for taking the right stand against “Do Not Track.” The Marketing Consigliere hopes that they don’t get drowned out by the wailing and gnashing teeth of the so-called “privacy” advocates. Groups like the Electronic Frontier Foundation, which he has known about and even admired for years, seem to be getting shrill in their old age. With the emergence of C4ISR Marketing technologies, he is willing to bet that more people will want to be catered to regarding advertising – they’ll want products more in line with their desires, lifestyles, and behaviors. They won’t want to be mass marketed to like so many of us have been in the past.

Even in light of the privacy faux pas and ado surrounding Facebook, if the Electronic Frontier Foundation wants to truly protect privacy, it should be doing more to help keep both consumers and companies safe from the real threats out there like organized crime and others who try to steal identities, commandeer processing power of privately-owned computers, and use fraud to trick people out of their freedoms and money.