The "Post-Marketing" and Social Commerce Era

In a recent Business Marketing InstituteTuesday Marketing Notes,” the concept of “Post-Marketing” was introduced because of the way “prospects have changed the way they learn about, research, and buy products and services in B2B markets, using the Internet and Google instead of trade publications, trade shows, and other conventional marketing media to learn about and evaluate new products for their companies.”

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Your PURLsonal Brand

Brooks Brothers

The trend towards personalization in the B2C arena is gathering momentum.  This week an interesting announcement made the trade press regarding the famous brand Brooks Brothers – They are working with direct marketing company MBS to bring a unique one-to-one solution to their customers.  Using MBS’ Klondike relational database, Brooks Brothers will be able to integrate data from their call center, brick and mortar, and online efforts.   By also leveraging data modeling, data mining, and web analytics,  Brooks Brothers will be able to induce the morphogenesis of its current web storefront into a private “virtual closet,” which will depict all of a customer’s clothing and accessories purchased.  With such a visibility into this “virtual closet,” the customer or their favorite sales associate can review the wardrobe and make recommendations on new buys.

The personalization of the brand experience with Brooks Brothers seems to be a positive step for such a revered brand, espeically since brand management generally tends to be a risk averse discipline.  What could make this even more effective would be the inclusion of Personalized URLs (PURLs) for the virtual closets.  In a perfect world, a PURL is an easy to remember or recognize URL that an individual will associate as “theirs” because it uniquely identifies them as the “owner” of the online destination it represents.

While some Marketing folks think that “johndoe.abccompany.com” is a PURL, technically that is incorrect – that is a subdomain.  A true PURL would look like “www.abccompany.com/johndoe” and once clicked on would be able to dynamically generate content that is unique to that person, based on the combination of data fields referred to in the CRM tool that a marketer is using.

PURLs have been around a while, and while very popular with email campaigns, are bringing new life to direct print marketers.  The term “variable print marketing” basically means that marketers can conduct lead generation or campaign management events with the production of direct mail pieces that are unique to each and every customer.   Vendors such as PrintSf.com take this to an amazing level using XMPie‘s dynamic personalization engine.  For example, a Net-Centric Marketing professional can dynamically assign variable graphics, relevant content and personalized information on both sides of a postcard – in very sensational fonts.

PrintSf Variable Print Marketing

Now multiply that by the number of records in your CRM platform (In PrintSf.com’s case, they are an AppExchange partner with Salesforce.com), and you see that the possibilities are limitless.  With a call-to-action that requires visiting a dynamically generated PURL on each piece, the Marketer can now know exactly who is responding to a particular campaign and what they are doing on the landing page, which also can be personalized and optimized using tools from such popular vendors as Hubspot and Lyris.

The personalization of communications between brands and their customers will hopefully be creating more stronger relationships in the future.  You will be seeing more of this and if you haven’t received a direct marketing piece with your name in a PURL, you probably will in 2009.

SuperAds XLIII

The Marketing Consigliere prepared himself for Superbowl XLIII by reviewing his guest blog at Scott White’s blog, The Big Kahuna.  He thought it would be interesting to see how far Marketing has come in a year.

Superbowl XLIII

This year’s Superbowl had some well announced changes such as GM pulling out of its long time sponsorship.  Fine – not everyone was willing to pay $3,000,000 for a spot this year.   While no agency stood out significantly among the crowd, there were definitely some bombs.  Brand management professionals may need to think hard for next year. [Read more...]

10 Predictions for 2009

Prediction 1: Robert Scoble will become marginalized as a new “Twitterer to follow” emerges that is less condescending and opinionated.

William ShatnerThe Marketing Consigliere actually likes Scoble, has met him twice, but understands that like all “celebrities,” a new one will probably come along that the huddled marketing masses will want to anoint as their new savior.  He will never be relegated as the “Lindsay Lohan” of the social network scene, but rather more as a William Shatner-like figure.

Ok, that got the blogosphere’s attention. Now for the Marketing Consigliere’s real predictions:

Prediction 2: More brands will use Twitter and some people will tolerate push communication.

Just as the original commercial Internet “pioneers” were eclipsed by corporate suits in regard to the continued development and exploitation of the Internet, brands will become a more dominant player in this tool. While the Innovators and Early Adopters who embraced Twitter may feel their “find” has been violated, this is just another stage in the product life cycle as the Early Majority and Late Majority get on board.  Many of these later adopters will be complacent with one-way messaging, just as they have been while using other media.

Prediction 3More B2B companies will embrace microblogging for their direct customers.

Like in Prediction 2, see more corporate activity in social networking, specifically in communicating by B2B in addtion to B2C.  As B2B buyers become less reluctant to use “consumer” apps in their daily work routine, they will accept this relatively new form of blogging as the primary means of communication with their vendors.

Prediction 4: More local and state legislatures will pass “anti-sms and cell phone use while driving” bills.

Talking on Cell Phone While DrivingThe Marketing Consigliere has personally been at risk due to the muttonheads out there who refuse to use headsets or keep both hands on the wheel of their 2 ton gas-guzzling SUVs.  He sincerely hopes that this safety issue will be recognized by government leaders.  Currently only a handful of states have enacted laws.  We can still communicate on the go without endangering the life and property of others, but it will take the law to influence this foolish behavior.

Prediction 5: Broadband companies will increase competition by offering more local marketing services for small businesses.

As print newspapers and yellow pages hemorrage money, broadband companies will recognize that to keep SMBs hooked up to their copper, cable or fiber, they will have to provide assistance to drive traffic to the customer.  Just like a shopping mall markets itself to drive traffic to its doors and helps its tenants, telecommunications service providers will have to assist its “tenants” by driving visitors to the small and medium size businesses that use their connectivity or hosting services.  This especially will affect the local search (SEO/SEM)  and campaign management of SMBs.

Prediction 6: Businesses will continue to gravitate towards opensource CMS.

DrupalWith more stakeholders involved in collaborative use of internal and external enterprise content, there will have to be easier ways to administer and control the use of the content.  Companies will be looking at solutions such as Acquia supported Drupal that allow them to quickly get up sites for relevant users.

Prediction 7: The Federal Government will take more of a leadership role in developing web based technologies.

Yes, the Feds have always been behind some of  the greatest technologies enjoyed by the private sector.  Look forward to seeing more emphasis by the Obama Administration on the development of applications that bring more efficiency to the organization, including the tech transfer of C4ISR tools from the military/intelligence sphere into the commercial sphere.

Prediction 8: There will be a major IT security breach of a Fortune 500 company and/or a significant cyber attack on a major social network.

The Marketing Consigliere risks being a Cassandra and makes the above prediction.  We are accustomed to hearing about laptops gone missing, customer lists being compromised and other events that make the news.  However, there are negative, malicious forces which will eventually find a vulnerability in a significant corporate place or social network that takes us all by surprise – remember, corporate resources are thin and that includes in the IT department, so redundancy will count.  So will the ability of net-centric marketers, especially public relations professionals, to communicate the truth to mitigate distrust and damage to their brand.

Prediction 9: Net-Centric Innovation will increase despite the macroeconomic situation.

Thomas Alva EdisonMost VCs and investment bankers aren’t any smarter than the rest of us.  For the most part they have to manage their risk the way they can to minimize the wrath of their investors.  So while many people decry the lack of investment out there, entrepreneurship will play a tremendous role in keeping innovation going.  A confident entrepreneur who can exhibit the leadership to get people to help execute his or her visoin will make a huge difference.  Luckily, across the globe, there will be a critical number of these hearty individuals to help keep enthusiasm at a high level.

Prediction 10: Despite controversy, marketers will try more forms of analytics – behavioral, video, voice, text, etc.

As more people depend on mobile computing for their daily lives, it will behoove marketers to test tools that help them better gather, store, analyze, share, and act upon data to drive revenue.  Despite the cry from civil libertarians, the Marketing Consigliere is certain that the data derived from a person’s online actions, their physical behavior in a retail surveillance environment, what they type, event their tone and speed of speech, can and will be used in positive ways that can benefit them by marketers.  It will take a lot of time and investment to execute this effectively, however.

ChampagneThank you for being part of the Marketing Consigliere’s far-flung audience; he plans to continue blogging about network-centric marketing and will endeavor to post relevant, thought-provoking content for marketing professionals and business executives.   May you and your organization have  successful, net-centric marketing in 2009!

While Leads were Converting Last Week

Last week was very busy for most businesses due to the abbreviated work week, and a noteworthly announcement announcement seems to have been missed by many of the major marketing trade rags.

On December 22, Eloqua announced that their Conversion Suite has passed a Type I Statement of Auditing Standards (SAS) 70 audit.

Eloqua

When an auditor assesses the internal controls of a service organization, they use SAS 70 standards as criteria.  Audits are important to client companies that use outsourcing services which impact their control of processes and data.  The type of report issued, a Type I report, states the auditor’s opinion on the accuracy of Eloqua’s description of   controls that are operating within their applications and the fitness of control design to accomplish the stated control objectives.

Eloqua also mentioned that their applications are hosted at MCI (now part of Verizon), a SAS 70 Type II facility- A Type II is similar to a Type I report, but also includes the auditor’s opinion on whether the specific controls were operating effectively during the review period.  The Marketing Consigliere performed a traceroute to verify this and smiled when he saw his ping go all the way to Ashburn, Virginia, into a datacenter which was once part of UUNet before the telecom consolidation and dot-com implosion.

Congrats to Eloqua for making this step toward maturity and management of their brand; and thank you for providing B2B companies with a higher level of datawarehousing and security.

The Marketing Consigliere has always thought highly of Eloqua but has one question for CEO Joe Payne:  Who was the auditor?

Brandhackers – Buy or Build?

Back in LinkedIn, I asked a question to the “BrandHackers” group:

What do you think the trend for Brand conversations is going to be:

A. Brands will create their own social networking platform
B.  Brands will buy a social networking platform to use

Brands and Social Networks - Buy or Build?

While I only received a handful of comments, I must say that they were good:

Shashank Nigam, a columnist for Interbrand‘s BrandChannel.com and Editor/Blogger at SimpliFlying, said:

“Great question Joseph! I’d add a third option: (C) Brands will use existing social networks. I think it will be a mix of A and C. This will make sure there is enough brand leverage from A, as well as increased adoption and usage through existing social networks like Facebook. In fact, I just wrote an article on how airlines are leveraging social networks. I’d love to hear your comments on it.”

Meanwhile, Nelson Kunkel, CEO of Ingredient, Inc.,  paid compliment to Shashank and remarked:

“Hopefully neither. Truly great brands should be a part of public culture, but not attempt to manufacture cultural experiences. Sustainability is about understanding these new media outlets and how to best take advantage of their organic nature; too many companies falsely believe it’s about recreating them.  Shashank nailed it in his article (above). The best brands will find ways to participate in social networking communities and become an authentic part of social discussion.”

And lastly, Scott Fingerhut, a Senior Director of Marketing at TIBCO Software, enriched the conversation and paid compliment to Nelson:

“Nelson is on target. Aspiring brands (Coke is out there regardless of where they participate) are pliable in that they get into the appropriate conversation wherever that takes place. That means being flexible to changing mediums (is it Facebook, Yahoo, MySpace, LinkedIn, new 1.0, new x.x, etc). And mostly it’s about being relevant, authentic and interesting…”

Gentlemen, thank you for Brand bonding with the Marketing Consigliere!